Return & Refund Policy

At GlobalMed, we are committed to your satisfaction and ensure all our products meet high quality standards. In accordance with UAE e-commerce regulations and the Consumer Protection Law, we offer the following return policy:

Eligibility for Returns

• Returns must be requested within 7 days of product delivery.
• Items must be unused, unopened, and in their original packaging.
• Products must be accompanied by the original invoice or proof of purchase.
• Return is not accepted for items damaged due to misuse or not in resalable condition.

Non-Returnable Items

• Customized or special-order items
• Opened or used medical consumables (e.g. gloves, syringes)
• Items labeled as “non-returnable” on the product page

Return Process

To initiate a return, please contact our customer service at [Your Email/Phone] within the return window. Our team will guide you through the return process and schedule a pickup if eligible.

Refunds

• Once the item is received and inspected, we will notify you of the refund approval.
• Approved refunds will be processed to the original payment method within 7–14 business days.
• Shipping and handling charges are non-refundable unless the return is due to our error.

Exchanges

Exchanges are allowed for defective or damaged items only. Please report such issues within 48 hours of receiving the product.

Note: GlobalMed reserves the right to update or modify this policy at any time to remain compliant with UAE laws and ensure fair practice.